The Lifeline of your Customer Relationship
A Customer Relationship Management tool, Cloud CRM Software is a comprehensive solution that enables an organization in development by maintaining the data of the customers most efficiently while capturing all pre sale and post sale force interactions of the customer. CRM Software comprises of a comprehensive functionality that caters to all enterprise requirements for retaining customer support and loyalty.
Contact Center Management
Intserv Technologies Pvt. Ltd. company in Delhi (India) provides CRM Software on cloud which helps sales force automation and maintains the customer information / database and receives customer complaints / requirements for spares etc. online. The system is available for your company in pre sales and post sales force automation and helps in development of a database by assigning a unique complaint no. / request no. to the customer which helps the customer track their complaints. The software assigns the complaints or requests, to the concerned engineers / branches etc. for further action.
Service Support Management
CRM Software solutions of Intserv Technologies Pvt. Ltd., Delhi (India), based on cloud system, helps your company to manage your inventory of spares and consumables for effective after sales support which matters the most for an organisation like yours. The spare management system will monitor the inventory and alarm about the new developments such as availability of spares, re-order level and even generate intent for purchase / manufacturing. This module will also help the organization to track their spare parts sales and movement of spares by product-wise, model-wise and even region-wise. This module of CRM helps the organization not only in the customer relationship by maintaining proper inventory but also in generating and monitoring the spare sales targets through monitoring the sales force automation.
It has been proven that the company which does not believe in maintaining a proper database of its customers, its pre sales and post sales behaviour and its respective ownership of products, hampers its own development, does much lesser business and has less satisfied customers than those who have properly implemented a quality Customer Relationship Management (CRM) Software. Reading the pre sales behaviour helps companies in getting customers while a post sales behaviour helps in retaining them. In pre and post CRM Software solutions, we have given a lot of emphasis on AMC Management Module as we believe the success of any business today lies in effective management of its products and customers.
This module, on the cloud, will track all the machines which are out off warranty and generate and pop up reports for AMC registration customer wise, product wise, region wise etc. It also helps to maintain your inventory. The unique feature of this module is calculation of AMC charges on pro-rate basis. So, make a happy customer but while earning more money for your enterprise!!!
Unlike other Customer Relationship Management software CRM Software solutions, on cloud, focuses not only on customers but also the products they use and the developments in their preferences. This module helps you track the warranty status of each product sold to the customer till the warranty is on. This module will also monitor the preventive maintenance of each product in the inventory as per the schedule.
CRM Software Repair Management solutions on cloud CRM System helps to maintain the details of the spares or products as they come for Repairs and further Return (R&R) of products to the customers. The module will track all the functions of this department including assigning the job to an engineer for completion and further returning the product back to the customer from the inventory.